Privacy Policy

At OPSgensia, protecting client confidentiality and safeguarding sensitive business information represents a cornerstone of our professional consulting practice. This Privacy Policy explains how we collect, process, store, and protect data throughout our operations management consulting engagements, including supply chain optimization projects, lean manufacturing implementations, warehouse automation deployments, and quality management system development initiatives. We are committed to maintaining the highest standards of data protection and transparency in all client interactions.

Information Collection and Usage

During our consulting engagements, we collect various categories of information necessary to deliver effective operational improvement services. This includes organizational data such as company structure, operational workflows, production metrics, inventory levels, supplier relationships, distribution networks, and quality control records. We also gather process documentation, standard operating procedures, equipment specifications, facility layouts, and historical performance data spanning cost structures, throughput rates, defect statistics, and delivery timelines.

When conducting diagnostic assessments, our consultants may observe workplace operations, interview personnel across organizational levels, analyze management systems, and review financial data related to operational expenditures. We collect this information through facility visits, stakeholder meetings, system access, document reviews, and data exports from enterprise resource planning systems, warehouse management platforms, and manufacturing execution systems. All information collection activities are conducted transparently with appropriate client authorization and are strictly limited to what is necessary for project success.

Data Protection and Security Measures

We implement comprehensive security protocols to protect client information throughout the engagement lifecycle. Our data protection framework includes encrypted storage systems, secure file transfer mechanisms, access-controlled document repositories, and regular security audits. All consultants undergo rigorous background checks and sign binding confidentiality agreements before accessing any client information. We maintain strict need-to-know policies ensuring that only project team members directly involved in specific engagements can access relevant client data.

Physical security measures include locked storage for paper documents, secure disposal protocols for obsolete materials, and controlled access to our office facilities. Digital security encompasses multi-factor authentication, encrypted communications, secure virtual private networks for remote access, and regular system vulnerability assessments. We partner with industry-leading technology providers who maintain SOC 2 Type II certifications and comply with international data security standards. Client data is never stored on personal devices or transmitted through unsecured channels.

Information Sharing and Disclosure

OPSgensia does not sell, rent, trade, or otherwise commercialize client information under any circumstances. We maintain absolute confidentiality regarding all proprietary business information, operational data, strategic plans, and competitive intelligence encountered during consulting engagements. Limited information sharing occurs only in specific justified circumstances including when required by legal obligations, court orders, or regulatory compliance mandates, when necessary to enforce our contractual rights or defend against legal claims, or when explicitly authorized by clients through written consent for specific purposes.

In certain situations, we may engage specialized subcontractors or technology partners to support specific project components such as advanced analytics, specialized testing, or technical implementations. These third parties are carefully vetted, contractually bound by confidentiality obligations equivalent to our own standards, and granted access only to the minimum information necessary for their limited scope of work. We remain fully responsible for ensuring our partners maintain appropriate data protection standards throughout any collaborative activities.

Data Retention and Client Rights

We retain client information only for as long as necessary to fulfill contractual obligations, comply with legal requirements, resolve disputes, and support potential future engagements. Project deliverables, analytical models, and implementation documentation are typically retained for seven years following engagement completion to facilitate continuity if clients return for additional consulting services. After retention periods expire, we securely destroy or permanently delete all client information using industry-standard data sanitization methods.

Clients maintain comprehensive rights regarding their information throughout and after consulting engagements. These rights include requesting access to all information we hold about their organization, correcting inaccuracies in data or documentation we maintain, requesting deletion of information where legally permissible and not required for legitimate business purposes, and receiving copies of data in structured, commonly used formats. Clients can also object to specific data processing activities or request restrictions on how we use certain categories of information. To exercise these rights or raise privacy concerns, clients should contact their designated engagement manager who will coordinate appropriate responses through our data protection procedures.

International Data Transfers and Compliance

For clients operating across multiple jurisdictions, we ensure appropriate safeguards govern any international data transfers. We comply with applicable data protection regulations including GDPR for European clients, CCPA for California-based organizations, and equivalent privacy frameworks in other regions. When project requirements necessitate cross-border data movement, we implement standard contractual clauses, conduct transfer impact assessments, and ensure destination countries provide adequate data protection levels.

Policy Updates and Contact Information

We periodically review and update this Privacy Policy to reflect evolving data protection best practices, changing regulatory requirements, and new service offerings. Material modifications are communicated directly to active clients, and the updated policy effective date is clearly displayed. Continued engagement following policy updates constitutes acceptance of revised terms. For privacy-related questions, data subject access requests, or concerns about information handling practices, clients should reach out through established engagement channels where our data protection team will provide prompt assistance.